Owls Count

I order regularly from a number of online shops. Today I decided to order some items from Lush, as I will not be going near one of their stores for a while. I’ve ordered from Lush online before, but it seems that they have a new online store. This new store required me to register for an account. Simple enough. As part of the registration I, obviously, had to set up delivery and billing addresses. For me these addresses are different. I live in Reading, a large enough town that I will commonly not bother to fill in the county. This was fine on the Lush site – it was not a required field for the address form.

I then chucked a few products in my basket and proceeded to the checkout. I selected the type of postage. Then the next option on the page was ‘Complete Addresses’. I took this, looked at the addresses – both were correct and I ended up back at the checkout page with no ‘Complete Order’ option. Confused, I tried out a few other web browsers to see if this was where the problem lay. Nope – still no luck.

Eventually I realised that the ‘Complete Addresses’ was an instruction and that the non-compulsory ‘county’ field was required to be able to actually place the order. Oh, how much easier this could have been with either a more detailed message or a form that made all required field compulsory.